|
|
| Build
a powerful customer database!
Go
BeyondCRMTM
to the new paradigm:
|
 |
|
|
Customer Experience
Management
|
|
| Take
your existing contact list, CRM, Outlook or
email database or
other customer profile source and, in
one easy step,
be on your way to a whole new way to market
and sell your products, and engage, manage
and satisfy your customers ... for one low
price, unlimited users.
Online,
secure, web-based, anytime access from anywhere...
|
|
|
-
Build
more sales ... capture more
opportunities
-
Increase
customer satisfaction - keep
them coming back ...
-
Generate
more repeat and
new business
...
-
Turn
your customers into
advocates - make them part of your sales
team ...
-
Automate
the sales process, manage campaigns
...
-
Communicate
with and engage more customers ...
-
Build
a business culture
that involves many more of
your people in the sales process ... no
more per user fees!
|
|
|
| |
| 7 |
ways your customers can communicate with you
1.
Email w/auto contact attachment
2.
Linked connections
3.
Web lead capture
4.
Customer Live chat
5.
Inbound call center
6.
Web registration/enquiry
7.
Social network browsing
|
|
| 7 |
ways you can connect and communicate with your
customers
1.
Callback scheduling
2.
Email out from Qasper
3.
Scheduled notifications, newsletters
4.
Auto phone dialing
5.
Campaigns & multi-step programs
6.
Built-in RSS feed, Twitter feeds
7.
Social networks, Internet mining
|
|
| 7 |
ways your team can connect, communicate and
collaborate
1.
Internal chat
2.
Document sharing, online word processing
and collaboration
3.
Messaging, forwarding
4.
Rescheduling and reassignment
5.
Record cloning and escalation
6.
Ticket and project collaboration
7.
Comment wall messaging
|
|
|
|
|
|
|
|
 |
 |
 |
 |
 |
| Chat |
Blog |
RSS |
Twitter |
iPhone |
|
|
|
|
|
|
|
The new
customer paradigm: Customers set the
standard - their demands determine how you deliver
customer service |
| |
|
|
|
|
|
|
|
Top hits on our blog site - click
here for more
|
| |
|
|
|
