|
|
|
|
|
|
Help Desk is a full-featured issue manager. |
|
|
|
|
|
|
|
Launched from the Resources menu, help desk provides the facilities to
record, track and resolve issues and problems.
Help desk allows the attachment of unlimited notations, escalation
and reassignment.
|
|
|
|
|
|
See it in action...
|
|
|
|
|
|
|
 |
|
| Features and functions: |
- Unlimited history tracking, organized by date
- Exclusive Pop Quick
- Automatic ticket numbering
- Reassignment for ticket escalation
- Qasper visualization: ticket to activities
- Reference assignment and start/complete date
fields
- Type specification, with customizable types
- Value specification, with customizable values
- Status tracking, with customizable status items
- Type and value input
- Product identification, linked to the
Product/Inventory module
- Contact info, optionally linked upline to the
Contacts module
- Address and phone recording in overlayed form,
with mapping and phone dial-up
- Qasper's unique 'check for changes' to ensure
changed records are saved
- Unlimited custom fields
- Cloning options. Create a new record -
Appointment, Message, To do, Email from the help
desk record
- Print option
- Standard exit to list view
|
|
|
|
|