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Making it easier to do business

What is it?
Help Desk is a full-featured issue manager.
 
What does it do?
Launched from the Resources menu, help desk provides the facilities to record, track and resolve issues and problems.

Help desk allows the attachment of unlimited notations, escalation and reassignment.

 
Help Desk
Features and functions:
Pop Quick - puts the help desk record into a pop out window while you check through other modules, with instant return.
  • Unlimited history tracking, organized by date
  • Exclusive Pop Quick
  • Automatic ticket numbering
  • Reassignment for ticket escalation
  • Qasper visualization: ticket to activities
  • Reference assignment and start/complete date fields
  • Type specification, with customizable types
  • Value specification, with customizable values
  • Status tracking, with customizable status items
  • Type and value input
  • Product identification, linked to the Product/Inventory module
  • Contact info, optionally linked upline to the Contacts module
  • Address and phone recording in overlayed form, with mapping and phone dial-up
  • Qasper's unique 'check for changes' to ensure changed records are saved
  • Unlimited custom fields
  • Cloning options. Create a new record - Appointment, Message, To do, Email from the help desk record
  • Print option
  • Standard exit to list view

 

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