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Unlimited history tracking, organized by date
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Exclusive Pop Quick
- puts
the help desk record into a pop out window while you
check through other modules, with instant return.
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Automatic ticket numbering
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Reassignment for ticket escalation
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Qasper visualization: ticket to activities
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Reference assignment and start/complete date fields
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Type specification, with customizable types
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Value specification, with customizable values
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Status tracking, with customizable status items
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Type and value input
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Product identification, linked to the Product/Inventory module
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Contact info, optionally linked upline to the Contacts module
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Address and phone recording in overlayed form, with mapping and phone dial-up
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Qasper's unique 'check for changes' to ensure changed records are saved
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Unlimited custom fields
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Cloning options. Create a new record - Appointment, Message, To do, Email from the help desk record
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Print option
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Standard exit to list view
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