Increase sales through better customer management

Build customer loyalty and retention through Qasper's integrated solution.

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VARs Partners

Communicating and connecting with your customer - that's the key to successfully creating and maintaining customer loyalty.

How do you connect and communicate with your customer?


?	Qasper handles it through ...
Do you have a customer database?	Contact management
Do you communicate with your customers through email?	Email, fully linked to contacts
Do you call them? Ever say, "Thanks.."?	Telephone, auto-dial, quick note, time recording
Can you build contact-specific lists?	Special group lists
Can you build lists of customers based on various characteristics?	Variable customer lists
Do you have a mechanism to schedule customer contact? Can you assign calls to others?	Callbacks
Are you maintaining reminder and appointment lists? Can you collaborate with others easily?	Calendaring, scheduling, to do
Do you have a pool of marketing materials you can send out?	Document attachment
Can you email several customers at one time?	Email, bulk
Can you intercept your bulk emails and personalize them?	Personalization
Can you prepare mail-outs from customer lists?	Mail merge
Do you have a way to show how your customers are linked to others?	Contact connections
Can you prepare lists for dial-out campaigns?	Phone lists
Can you set out a multi-phase campaign, assigned to others?	Drip, multi-step marketing
Can you easily and quickly broadcast messages to interested customers and your own social site followers?	RSS Feeds with Twitter forwarding
Do you have a way to automate the dialing process?	VoIP dial-up
Are you able to monitor various social and RSS sites?	Social monitoring
Can you access Twitter info and quickly integrate and action it?	Twitter interface
Can you mine various sites for key data and quickly capture and action it?	Social mining

Qasper gives you all of these...

Loyalty is all about service, connecting and communicating

Building sales and customer loyalty is never easy. But if you don't work at it, you'll miss out on important opportunities.

In today's environment, your customer can become your competitor's customer in the blink of an eye - unless you are connected to your customer.

To do that, you need to not only have the product your customer needs, at the right price point, but you have to demonstrate on-going, superior service and support.

That builds loyalty, and loyalty is the barrier you need against competitors.

And what are your outbound and internal options?

What can you do internally to encourage customers and communicate and collaborate?


?	Qasper handles it through ...
Is your customer and information database synchronized with Outlook and your mobile devices?	Outlook integration
Do you have a ready-to-go capture mechanism to handle action recording? From anywhere ... any time?	Quick activity and note capture
Can you set up, schedule and manage opportunities?	Opportunity management
Do you have help desk software to record customer needs and create, escalate and manage tickets?	Help desk, call center
Can you autodial?	Telephone
Do you have a way to capture information from your web site?	Web leads and registrations
Can your people message each other and interact, with tracking and cloning in place?	Internal messaging
Do you allow your customers to connect through live chat texting on your web site?	Live chat on your web site
Can your people communicate within the system?	In-house IM/chat

and all of these...